Exchange

Exchange

• If a product is defective and if written notice of the defect is given to Bristol within the Applicable Warranty Period, then Bristol at its option will either repair or replace the defective product with a comparable component or product.
• To report a defective product, the customer has to write to the customer service team (cs@bristol.com.my), together with photographs to defective item. Please include your invoice / order number as well as 3 photographs / videos of:
• The product
• Damage part /area
• Warranty tag
• The product replacement process may take up to two months. Depending on where you live, the time it may take for your repaired/replacement product to reach you may vary.
• The returned item(s) must be in its original unused condition. (Item that has been worn, used or altered will not be accepted for exchange).
• In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If Bristol determines that repair or replacement of a defective product is not practical, we will provide a refund.
• Our customer service agent will verify the return reason and arrange a free return pick-up for you. Our courier company will pick up the package at the time specified by you. We will conduct an evaluation within fourteen (14) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.
• If your return is valid, we will process your replacement, based on what you have indicated to our Customer Service Team.
• If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
• Bristol does not offer a cash refund option at the moment.

Damaged in Shipment

• Be sure to inspect your product once you received it. Any damage from shipping must be reported to Bristol within three (3) days of receipt of the product.
• If you receive your product and it has been damaged during shipment, please email us at cs@bristol.com.my right away. Include a description of the damages, and include pictures. This information is extremely helpful to us in making sure our products are packaged and shipped properly. We will arrange for the damage products to be replaced.