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Shop FAQ

Does Bristol Technologies web store accept order for overseas destination?
The web store currently only accepts orders within West Malaysia. For destination out of West Malaysia, please write into sales@bristol.com.my and the promotional prices only applicable to purchases made through Bristol's online store.
Where can I get a current catalog?
Please refer to the main Bristol website: http://www.bristol.com.my
While the catalog product is not available in the web store, where can I purchase it?
You may write into sales@bristol.com.my for enquiry or call customer service at +603 8961 0662.
Which payment methods are accepted in the online web store?
We accept payment by local direct bank transfer, credit card and PayPal only. We do not accept payment via business creditcard on Ipay88 at the moment.
How do I use a promotional code
To redeem a promotional code, enter the code in the appropriate field in the shopping cart. Please ensure the code is entered with the exact spelling and capitalization as shown. Please login or register as member to use the code.
How do I contact customer service?
You may reach Bristol customer service via email cs@bristol.com.my or our phone number: +603 8962 3233 (Marketing).
How do I change or cancel my order?
Due to our fast order process, it is not possible to change or cancel an order once it has been placed. Please see our Exchange Policy for additional information.
How do I return or exchange an item?
Bristol is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you are not satisfied with your purchase, we will gladly accept your exchange within 7 days of the delivery date. To initiate your exchange please call customer service at +603 8962 3233. You may exchange any Bristol products in its original, unused condition for maximum 3 times. 8% of handling administration fee on retail price will be incurred. Please see our Exchange Policy for additional information.
Will the item be delivered to my door step?
Yes our friendly delivery service team will ensure the items are placed at your desired location within your delivery address.
I have forgotten my password, what do I do?
At the login site-go to forgot password? and reminder email will be sent to you with your password and further instructions.
Can test the product before my purchase?
You may visit to our showroom at Seri Kembangan, Selangor. Please make an appointment via email: cs@bristol.com.my or call +603 8962 3233
I am having technical difficulties and have questions regarding my product.
If your issue is not covered in the manual, please contact our customer service at +603 8962 3233 or via email: cs@bristol.com.my.

Paypal FAQ

Is PayPal secure?
PayPal uses SSL technology to keep your information safer. In addition, when you send a payment using PayPal, PayPal does not share your financial information with the sellers.
Do I need to sign up for a PayPal account to pay?
No. Non-PayPal account holders may pay by their credit/debit card by selecting the option as circled in red below.

Can I use my bank account to pay?
PayPal allows you to make payments using a variety of funding sources, from credit and debit cards to your bank account. Here’s how you can make payment via PayPal with your preferred funding source:

 

Bank Account (for account holders based in Malaysia)

Top-up is a PayPal feature that allows you to transfer money from your bank account to your PayPal account. It's an additional way for you to pay for online purchases more securely using PayPal – even without a credit card.

For further information please refer to :

Top-up for users in Malaysia

https://cms.paypal.com/my/cgi-bin/?&cmd=_render-content&content_ID=marketing_my/topup

 

Credit / Debit Card

If you would like to make your payment with your credit / debit card, you do not necessarily need to open a PayPal account. Non-PayPal account holders may make payments using their credit/debit cards by selecting the option as circled in red below.

Then you will need to enter your information as follows:

Alternatively, you can simply create a PayPal account (go to www.paypal.com) and then add a credit / debit card to your PayPal account. Here is how:

  1. Log in to your PayPal account.
  2. Click "Profile" near the top of the page.
  3. Click "My Money."
  4. Click "Update" beside "Debit and credit cards."
  5. Click "Add a Card."
  6. Select the "Card Type" and enter the required information.
  7. Click "Add Card."

 

After you have successfully added the bank account, credit card and/or debit card to your PayPal account, you can start to make your purchases online.

Which cards are accepted?
We accept Visa/MasterCard credit and debit card. Other card types which are available for the country where you are based will be shown on the PayPal payment host page circled in red below.

Why was my credit/debit card refused?

There are a few reasons why your credit card payment didn’t go through. If you know your card is valid but your payment still doesn’t go through, we suggest that you try another credit card or try your transaction again later and ensure that all your card information is correct.

You can also contact PayPal at the following numbers for immediate assistance:

Malaysia helpline: +60 3 7723 7155

8:00 MYT to 22:00 MYT from Monday to Friday 9:00 MYT to 18:00 MYT from Saturday to Sunday

Step 1: Press ‘1’ for English / Press ‘2’ for Chinese

Step 2: Press ‘6’ for Other enquiry

What’s the cost of signing up for a PayPal account?
Zero. It is free to sign up with PayPal. PayPal is the safer, easier way to pay. You can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don't have to enter your card number or address everywhere you shop. Just log in to PayPal and quickly check out in a few clicks. Visit PayPal at www.paypal.com for more information.
Why have I been charged with an extra USD 1 for my purchase?
The 1 USD charge is a temporary authorization by PayPal. To verify that the buyer’s credit card or debit card is in good standing, a temporary USD 1.00 charge might appear in buyer’s transaction history. The charge appears as ‘pending’ and is automatically removed after the full amount of the purchase is processed. It may take a few minutes or up to 30 days, depending on the card issuer, for the transaction to be removed and the USD 1.00 to be released to the buyer’s card. If the authorization charge remains on the buyer’s card after 30 days, we suggest the buyer contact the card issuer.
My card was charged USD 1 but the card was declined. What’s wrong?
The 1 USD charge is a temporary authorization by PayPal and will be refunded once your transaction is completed. If your card has been declined, please contact your issuing bank to ensure there are no blocks on your card preventing you from making an online transaction. Certain banks have blocked Paypal transactions to prevent fraud by default, but will lift the block when informed by the user. For all other queries, please refer to PayPal's help section: https://www.paypal.com/my/cgi-bin/helpweb?cmd=_help

FREE Delivery

within Klang Valley

5 Years Warranty

any and all of its products

OVER 100 PRODUCTS

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CONTACT US

Questions, comments, or need assistance with an order? You can use the email contact from below. Our business hours are Monday - Friday from 9am-5pm except on Public Holiday and lunch hour 1pm-2pm.

Factory and Showroom
Lot 5178, Balakong Jaya Light Industri,
43300 Seri Kembangan,
Selangor Darul Ehsan, Malaysia.

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