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Shop FAQ

Does Bristol Technologies web store accept order for overseas destination?
The web store currently only accepts orders within West Malaysia. For destination out of West Malaysia, please write into sales@bristol.com.my and the promotional prices only applicable to purchases made through Bristol's online store.
Where can I get a current catalog?
Please refer to the main Bristol website: http://www.bristol.com.my
While the catalog product is not available in the web store, where can I purchase it?
You may write into sales@bristol.com.my for enquiry or call customer service at +6012 623 9292.
Which payment methods are accepted in the online web store?
We accept payment by local direct bank transfer, credit card and PayPal only. We do not accept payment via business creditcard on Ipay88 at the moment.
How do I use a promotional code
To redeem a promotional code, enter the code in the appropriate field in the shopping cart. Please ensure the code is entered with the exact spelling and capitalization as shown. Please login or register as member to use the code.
How do I contact customer service?
You may reach Bristol customer service via email cs@bristol.com.my or our phone number: +6012 623 9292.
How do I change or cancel my order?
Due to our fast order process, it is not possible to change or cancel an order once it has been placed. Please see our Exchange Policy for additional information.
How do I return or exchange an item?
Bristol is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you.  Please see our Exchange Policy for additional information.
Will the item be delivered to my door step?
Yes our friendly delivery service team will ensure the items are placed at your desired location within your delivery address. There will be additional a delivery surcharge of RM80 / item for buildings without lifts or if your products cannot fit in the lift and the delivery team has to use the stairs. This service is applicable up to the 5th floor only. Our delivery service only covers addresses within 30m from the unloading point and a RM80 surcharge / item will also be collected by the delivery service provider for addresses outside this scope.
I have forgotten my password, what do I do?
At the login site-go to forgot password? and reminder email will be sent to you with your password and further instructions.
Can test the product before my purchase?
You may visit to our showroom at Seri Kembangan, Selangor. Please make an appointment via email: cs@bristol.com.my or call +6012 623 9292
I am having technical difficulties and have questions regarding my product.
If your issue is not covered in the manual, please contact our customer service at +6012 623 9292 or via email: cs@bristol.com.my.

Paypal FAQ

Is PayPal secure?
PayPal uses SSL technology to keep your information safer. In addition, when you send a payment using PayPal, PayPal does not share your financial information with the sellers.
Do I need to sign up for a PayPal account to pay?
No. Non-PayPal account holders may pay by their credit/debit card by selecting the option as circled in red below.

Can I use my bank account to pay?
PayPal allows you to make payments using a variety of funding sources, from credit and debit cards to your bank account. Here’s how you can make payment via PayPal with your preferred funding source:

 

Bank Account (for account holders based in Malaysia)

Top-up is a PayPal feature that allows you to transfer money from your bank account to your PayPal account. It's an additional way for you to pay for online purchases more securely using PayPal – even without a credit card.

For further information please refer to :

Top-up for users in Malaysia

https://cms.paypal.com/my/cgi-bin/?&cmd=_render-content&content_ID=marketing_my/topup

 

Credit / Debit Card

If you would like to make your payment with your credit / debit card, you do not necessarily need to open a PayPal account. Non-PayPal account holders may make payments using their credit/debit cards by selecting the option as circled in red below.

Then you will need to enter your information as follows:

Alternatively, you can simply create a PayPal account (go to www.paypal.com) and then add a credit / debit card to your PayPal account. Here is how:

  1. Log in to your PayPal account.
  2. Click "Profile" near the top of the page.
  3. Click "My Money."
  4. Click "Update" beside "Debit and credit cards."
  5. Click "Add a Card."
  6. Select the "Card Type" and enter the required information.
  7. Click "Add Card."

 

After you have successfully added the bank account, credit card and/or debit card to your PayPal account, you can start to make your purchases online.

Which cards are accepted?
We accept Visa/MasterCard credit and debit card. Other card types which are available for the country where you are based will be shown on the PayPal payment host page circled in red below.

Why was my credit/debit card refused?

There are a few reasons why your credit card payment didn’t go through. If you know your card is valid but your payment still doesn’t go through, we suggest that you try another credit card or try your transaction again later and ensure that all your card information is correct.

You can also contact PayPal at the following numbers for immediate assistance:

Malaysia helpline: +60 3 7723 7155

8:00 MYT to 22:00 MYT from Monday to Friday 9:00 MYT to 18:00 MYT from Saturday to Sunday

Step 1: Press ‘1’ for English / Press ‘2’ for Chinese

Step 2: Press ‘6’ for Other enquiry

What’s the cost of signing up for a PayPal account?
Zero. It is free to sign up with PayPal. PayPal is the safer, easier way to pay. You can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don't have to enter your card number or address everywhere you shop. Just log in to PayPal and quickly check out in a few clicks. Visit PayPal at www.paypal.com for more information.
Why have I been charged with an extra USD 1 for my purchase?
The 1 USD charge is a temporary authorization by PayPal. To verify that the buyer’s credit card or debit card is in good standing, a temporary USD 1.00 charge might appear in buyer’s transaction history. The charge appears as ‘pending’ and is automatically removed after the full amount of the purchase is processed. It may take a few minutes or up to 30 days, depending on the card issuer, for the transaction to be removed and the USD 1.00 to be released to the buyer’s card. If the authorization charge remains on the buyer’s card after 30 days, we suggest the buyer contact the card issuer.
My card was charged USD 1 but the card was declined. What’s wrong?
The 1 USD charge is a temporary authorization by PayPal and will be refunded once your transaction is completed. If your card has been declined, please contact your issuing bank to ensure there are no blocks on your card preventing you from making an online transaction. Certain banks have blocked Paypal transactions to prevent fraud by default, but will lift the block when informed by the user. For all other queries, please refer to PayPal's help section: https://www.paypal.com/my/cgi-bin/helpweb?cmd=_help

Quick Ship FAQ

What is Quick Ship?
In-stock and ready-to-ship products for a limited collection.
What is Quick Ship apply to?
All products under the category “Quick Ship”, i.e. https://store.bristol.com.my/chairs/quickship.html
Will delivery dates be affected when Quick Ship and non-Quick Ship products are added into the same order?
Delivery dates will be affected (no longer 7 business days), and no compensation will be provided. Alternatively, you can separate your orders manually, i.e. 1 order for Quick Ship and another order for non-Quick Ship.
I am having problem with a product i purchased. What should i do?
Please inspect your purchase immediately upon receipt. While we do our best to package products for safe delivery, sometimes damages occur. Please do take photos or video of the damaged item & kindly send an email to service@bristol.com.my. Our service team will be assisting you.
Why does the colour of the product looks slightly different from the online store?
We strive to make the colours shown as accurate as possible. However, due to the inconsistencies of various monitors, the colours on your screen may not be an accurate depiction of the actual colour. Screen images should be used as a guide only.
When will i receive my product?
Your order will arrive within 7 business days. Order placed on public holidays, weekends, or on business days after 5:00 PM (GMT+8) will only be processed in the next business day.
What are your shipping rates during Quick Ship?
Shipping rates for all products are based on the total order amount & postcode of your area. Your shipping fee will be calculated when you key in your area code and location on the shipping page.
What shipping options are available for my order during Quick ship?
You may choose either to do self collection at our factory or for a delivery to be arrange.

To arrange for self-pick up, at the shipping page, please key in “88888” for Area Code and “Kuala Lumpur” for Location. You will not be charged a delivery fee. Please send an email to cs@bristol.com.my with your order to confirm your self-pick up option. Do Whatsapp us as well to discuss your logistics requirements (e.g. size of box and your car space) before deciding to go with this option. Our business hours for pickup (Monday- Friday; 9AM-6.15PM).

 

Self-pickup address as below:

5178 Balakong Jaya Light Industri, Seri Kembangan, Selangor 43300

Use Waze to drive to Bristol Technologies Sdn. Bhd., Jalan Perindustrian Balakong, Kajang: https://waze.com/ul/hw28355j9z

 

You may contact our delivery team as soon you arrive at our guardhouse (Ravi: +6012-654 0471)

Do you deliver to Sabah & Sarawak?
For Bristol Quick Ship, we only deliver within peninsular Malaysia. If you are looking to purchase for East Malaysia, please drop an email to sales@bristol.com.my & our sales representative will assist you further.
Do your products require assembly?
All our chairs ship fully assembled. As for tables, If your product requires assembly, you will see this information on the product page. We offer installation service for your convenience. There will be an installation fee of RM200 imposed (Applicable for Klang Valley & Penang only)
How do I contact Bristol if I encounter any issues?
Please send email to cs@bristol.com.my or you can also drop a whatsapp to +6012 623 9292 (Customer Service Hotline).
High quality office chair thumbs up symbol

Made in Malaysia

High quality workmanship

5 Years Warranty

selected products

MADE TO ORDER

Quality designs at affordable prices

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CONTACT US

Questions, comments, or need assistance with an order? You can use the email contact from below. Our business hours are Monday - Friday from 9am-5pm except on Public Holiday and lunch hour 1pm-2pm.

Factory and Showroom
Lot 5178, Balakong Jaya Light Industri,
43300 Seri Kembangan,
Selangor Darul Ehsan, Malaysia.

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